Adjustment & Claims Expert Services –
at your command
ACES – Adjustment and Claims Expert Services was originally founded in 1999 in Hamburg to offer various claims-handling and claims-adjustment services focusing mainly on air-, ocean-, river-, road- and railway-transportation.
It has clients ranging from insurers and reinsurers, shipowners and charterers, insurance brokers, freight forwarders and ocean/rail/road/air carriers, to port authorities and state agencies, law firms, commercial companies, banks and even private individuals.
Standard ACES services include claims handling in Hull & Machinery (H&M), Loss of Hire (LoH), Protection & Indemnity (P&I), Freight, Demurrage & Defence (FD&D), Cruise Consequential Loss, Tour Operators‘ Liability, Road Carriers‘/Freight Forwarders‘ and Railroad business. ACES regularily is offering to its long list of clients specialist services for large claims management and loss adjusting as well, but also consultation in loss prevention, pure claims audits as well as quality control and supervision in claims processing.
Nautical and technical surveys as well as e.g. fire or collision investigations are carried out very often by ACES‘ own personnel of experienced master mariners and surveyors.
In many cases we act as the German and/or European claims correspondents for our overseas customers.
Close co-operation with our clients is of primary importance to ACES and its philosophy is to provide a responsive, highly professional expert service with utmost transparency in the handling of clients´ claims, ensuring that the client is fully informed and in control at every stage of his claim. ACES is literally at your command, providing unparalleled service 24 hours a day, 365 days a year.
ACES‘ services are available through all our network offices worldwide.
Through its close co-operation with partners of the Zeller Associates Group, ACES has in addition access to a world-wide network of skilled, cost effective and reliable experts of a wide spectrum and surveyors in more than 1000 locations.
ACES has also cultivated a close working relationships with many large admiralty, transport and marine insurance law firms. This guarantees – in addition to ACES in-house legal expertise – close and immediate access to the most recent court decisions and up-to-date maritime and insurance law support.